Need help with SPA-112

[qctn_2012]

My phone stopped working, no dial tone, the light indicator for phone 1 was off.

I logged into SPA-112, went to "Voice" menu, the status of line 1 is not registered, but there's no option on the left side to access line 1.

I then tried to reset the unit to get the Quick Setup screen by using a pin to press the RESET slot for over 20 seconds, nothing happened, no reset.

I went into the Administration screen, no option to restore to factory either. 

I can't post images here so I have attached the screen print of these 2 options.

How can I update line 1 information or reset the unit?

I also tried to do a firmware upgrade, but no option in Administration screen as well.

[Daniele Giordano · Accepted solution]

On the top right of the first screenshot (spa112.jpg)  I can see "cisco".

This means that you have logged in with the user account cisco and not with admin account. Can you log in with full administrator account?

[qctn_2012]

Thanks for letting me know.  I logged in as admin and able to resolve the problem.