09-10-2013 07:13 AM - edited 03-21-2019 10:07 AM
Hi all,
I am running on an issue where the SPA112 (and also ran into the same on an SPA122) returns a "486 Busy Here" on the INVITE request even though the line is idle.
I tried a soft reboot and even upgraded it to 1.3.2 but still no luck. Nothing much coming from the debug and since it is not the first time this happens, I would like to see if others ran into this and what was done to recover from it.
I am asking my customer to unplug the ATA and wait a minute. I'll see if that fixes the issue.
Thanks,
Benoit
09-11-2013 11:48 AM
What is the line status during issue? On-hook or off-hook? You can find this informatino in voice menu.
Regards.
09-11-2013 01:42 PM
On-hook of course. If it was off-hook, the unit would have not rebooted and since I upgraded the firmware, any condition should have gone away.
That's the second time so far I had run in this condition with two different ATA.
09-12-2013 09:31 AM
Just to close on this topic, I actually suspect the customer to have activated the DND (*78) by mistake since we have *98 to get to voicemail.
Unfortunately, the unit got replaced so can't confirm but looks like a reasonable explanation and behavior since you don't want DND state to change on unit reboot and even firmware upgrade.
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