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I have 2 polycom soundstation2 phones connected to the cisco spa112 phone adapters. Surprisingly both of the phones stopped working. The port 1 and 2 does not detect the polycom phone(led is not on). However the polycom phone is in READY status but cannot make any calls, no dial tone
Restarted, re-registered , checked internet connection. Any suggestions????
Re: SPA112 does not detect the polycom soundstation2
There is nothing like "detection of connected phone" on analog line. On-hook phone and no phone connected at all is the same - LED will remain steady green even if you unplug analog cable from PHONE N socket of SPA112. Phone1/2 LED is off when line/port is not ready. Most common reasons - it's either administratively disabled (check configuration) or SIP side of SPA112 is not registered, thus SPA112 is unable to handle calls at all.
Check SPA112 state (Info tab of configuration screen), check configuration, turn on and catch syslog&debug messages of Voice application. It will either help you to solve the problem, or it will help us to determine further steps.
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This document is attempt to recreate content of original document created by famous @Patrick Born. Cisco has considered to destroy such valuable document for an unknown reason.In order to capture debug and syslog messages from your SPA1x2 and SPA232D phon...