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Beginner

SPA112 goes catatonic, crashes, no dialtone

Hi, I am a home user and ex-programmer. I'm using the Cisco SPA112 with the latest firmware 1.2.1 (004). Every two or three days the ATA          crashes.  Here are the symptoms:

     a) no dial tone

     b) line 1 LED is ON (as normal)

     c) ATA is PINGable

     d) IVR is unresponsive

     e) web setup URL does not respond, can not get to the setup page

     f) The reset button does not respond.

My only recourse now is the check if I have a dialtone every morning and, if not, pull and reinsert the power plug.   The cold boot of course results in the local log being lost.  Here is the log right after boot up.

Jan  1 00:00:04 SPA112 kern.warning [    0.000000] CPU: ARM926EJ-S [41069265] revision 5 (ARMv5TEJ), cr=00053177

Jan  1 00:00:04 SPA112 kern.warning [    0.000000] Machine: NXP PNX8181

Jan  1 00:00:04 SPA112 kern.warning [    0.000000] Memory policy: ECC disabled, Data cache writeback

Jan  1 00:00:04 SPA112 kern.warning [    0.000000] CPU0: D VIVT write-back cache

Jan  1 00:00:04 SPA112 kern.warning [    0.000000] CPU0: I cache: 32768 bytes, associativity 4, 32 byte lines, 256 sets

Jan  1 00:00:04 SPA112 kern.warning [    0.000000] CPU0: D cache: 32768 bytes, associativity 4, 32 byte lines, 256 sets

Jan  1 00:00:04 SPA112 kern.warning [17179569.184000] Built 1 zonelists in Zone order, mobility grouping on.  Total pages: 7874

Jan  1 00:00:04 SPA112 kern.warning [17179569.184000] PID hash table entries: 128 (order: 7, 512 bytes)

Jan  1 00:00:04 SPA112 kern.warning [17179569.184000] Console: colour dummy device 80x30

Jan  1 00:00:04 SPA112 kern.warning [17179569.260000] Mount-cache hash table entries: 512

Jan  1 00:00:04 SPA112 kern.warning [17179569.264000] Board HW MODEL : 0x3

Jan  1 00:00:04 SPA112 kern.warning [17179569.336000] squashfs: LZMA suppport for slax.org by jro

Jan  1 00:00:04 SPA112 kern.warning [17179569.384000] [ip3912] : Bridge Mode...

Jan  1 00:00:04 SPA112 kern.err [17179569.408000] physmap-flash physmap-flash.0: map_probe failed

Jan  1 00:00:04 SPA112 kern.warning [17179569.416000] Using Full Image\'s RootFS

Jan  1 00:00:04 SPA112 kern.warning [17179569.420000] Using static partition definition

Jan  1 00:00:04 SPA112 kern.warning [17179569.424000] !!! do adler32 checksum !!!

Jan  1 00:00:04 SPA112 kern.warning [17179571.260000] File system image checksum OK

Jan  1 00:00:04 SPA112 kern.err [17179571.344000] ksz8873 0-005f: failed with status -1

Jan  1 00:00:04 SPA112 kern.warning [17179571.348000] ksz8873: probe of 0-005f failed with error -1

Jan  1 00:00:04 SPA112 kern.warning [17179571.352000] PNX8181 watchdog timer: timer margin 16 sec

Jan  1 00:00:04 SPA112 kern.warning [17179571.372000] GACT probability on

Jan  1 00:00:04 SPA112 kern.warning [17179571.376000] Mirror/redirect action on

Jan  1 00:00:04 SPA112 kern.warning [17179571.380000] u32 classifier

Jan  1 00:00:04 SPA112 kern.warning [17179571.384000]     Performance counters on

Jan  1 00:00:04 SPA112 kern.warning [17179571.388000]     input device check on

Jan  1 00:00:04 SPA112 kern.warning [17179571.392000]     Actions configured

Jan  1 00:00:04 SPA112 kern.warning [17179571.396000] Netfilter messages via NETLINK v0.30.

Jan  1 00:00:04 SPA112 kern.warning [17179571.400000] nf_conntrack version 0.5.0 (1024 buckets, 4096 max)

Jan  1 00:00:04 SPA112 kern.warning [17179571.412000] ipt_time loading

Jan  1 00:00:04 SPA112 kern.warning [17179571.464000] VFS: Mounted root (squashfs filesystem) readonly.

Jan  1 00:00:04 SPA112 kern.warning [17179576.144000] ***** LED_DRV init *****

Jan  1 00:00:04 SPA112 kern.warning [17179576.148000] ***** LED_DRV end *****

Jan  1 00:00:04 SPA112 kern.warning [17179576.176000] *** sys event driver initialized ***

Jan  1 00:00:04 SPA112 kern.err [17179579.184000] br0: Dropping NETIF_F_UFO since no NETIF_F_HW_CSUM feature.

Jan  1 00:00:04 SPA112 kern.warning [17179580.880000] Empty flash at 0x00069454 ends at 0x00069600

Jan  1 00:00:05 SPA112 daemon.err dnsmasq[136]: failed to load names from /etc/hosts: No such file or directory

Jan  1 00:00:23 SPA112 kern.err [17179600.844000] br0: Dropping NETIF_F_UFO since no NETIF_F_HW_CSUM feature.

Jan  1 00:00:27 SPA112 daemon.err system[1]: notify add wan1 interface(br0)

Jan  1 00:00:27 SPA112 daemon.err system[1]: start 0 vlan-id... ok

Jan  1 00:00:39 SPA112 daemon.err dnsmasq[136]: failed to load names from /etc/hosts: No such file or directory

Here are some things I have tried on my own, to no effect:

      a) Tried running with Provisioning/Firmware Upgrade/Upgrade set to false.

      b) Reloaded the firmware with IE.  Before, I did it with FireFox.

      c) Did a factory reset and re-entered the settings suggested for my ATA from Callcentric.

How should I proceed?

117 REPLIES 117
Highlighted
Beginner

Hey Walter. I haven't seen this issue as of yet with 1.2.1-004. If you open up a ticket with Cisco TAC they can give you a beta firmware that's not released yet. v1.3.0-008 which should have a lot of fixes (cisco wont tell me which ones). Their proceedure is to send you the newest beta to test and hope it fixes your issue before they investigate it further.

Highlighted

Can't open a TAC case without a service contract.   I'm a home user.   I'm tempted to just get an OBi100.

Highlighted

Hello Tom,

Please open a case with our support center who can then provide the firmware to you.

Information can be found at the following website:

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Best regards,

-Lance Harper

Cisco Systems, Inc

Highlighted

I'm facing exactly this same problem, with SPA112 and FW 1.2.1 (004). How exactly do I open a case w/o a support contract? My only option seems to be live chat, and I've been sitting and waiting in that window for quite some time now.

I initially thought this problem was connected with the recent attack on CallCentric, but finding this thread suggests I need to pursue firmware.

Highlighted

Haven't tried to open the case yet.  Thought I might try it over the phone on Monday.   Understand I am bit under-motivated now because I've already ordered a OBi100.  That link Lance gave indicates support is free.   You need your serial number.

I use Callcentric too, but I severly doubt their DDoS problem could lead to my IVR and web management page being

down,  AND my reset button not working.   Those should be bullet proof.   When your little line 1 LED won't light --THAT's a problem with Callcentric not being able to get you registered, the rest I belive is buggy firmware.

BTW, the following settings from Callcentric are working much better for me:

Proxy = callcentric.com

Outbound Proxy = srv.callcentric.com

Use Outbound Proxy = yes

Use DNS SRV = yes

DNS SRV Auto Prefix = yes

Register Expires = 120

...note especially the Outbound Proxy setting.   I have also turned off Bonjour FWIW.

Highlighted

Thanks for the update, Tom. What made you decide to abandon the SPA112 for the OBi100? I know it's not a ton of money, but you had something already paid for that is (theoretically) fixable.

Highlighted

I live out in the boonies of western NC.  Cell phone signal out here is iffy.   I recently canned our land line per economics.  I have a 98-year-old living here and this VOIP connection is our only means of contact, so I need something dependable and now.   I have no doubt the Cisco hardware is good, but if you read on the net the history of problems the firmware has presented and how long it took to get the problem resolved you will understand.    Also, in my dial-up modem days, actually not so long ago, I always found it nice to have a hardware backup, so this will not be an exception.   Which I use as my primary I have yet to decide.

Highlighted

I'm trying to open a case, but the only way appears to be live chat and it gives me no idea when or if the support engineer will ever join the chat. Is there any other way to do this? Please understand, with all due respect, that I don't have time to spend the day staring at the live chat window.

Highlighted

If you are having the same problem, just monitor this thread.  I will certainly see this thru, for good or bad, and post my results here.    I opened my case via the toll free number listed on the link that Lance provided.   I think I received an extra boost because of Lance's post.  The engineer contacted me and is going to send me the firmware.  

Highlighted

OK Lance I've opened a case.  We will see how it goes.

Highlighted
Beginner

I just updated my router firmware to the latest non-beta version.   (I have a Asus RT-N66U.)

Highlighted
Beginner

The servers of my VSP, Callcentric, are in lower Manhattan, and their power has been cut due to the storm.  So until things return to normal there, I will not be able to test.

Highlighted

I had been holding out reporting anything to Cisco until CallCentric resolved their DDOS (and now power) issues.  But I am convinced that there are still serious issues with the latest (Aug. 15) firmware.  Several times now I have picked up my phone to find no dialtone.  This doesn't happen as often as yours, I would say only about every 1-2 weeks, but when it does the web interface is not accessible and I am forced to pull the power.  I can't say for sure, but it seems to occur when voicemails are left, or when callers are sent to voicemail?  Don't know, and don't have another system running 24x7 to collect debug logs.  I would also have to say that this firmware is, in my opinion, worse than the previous one in terms of stability.  Cisco, I know you guys monitor this forum, please have some of your engineers take these devices home with them and use them in a real-world setting so that you can see the same problems your customers see before you release the firmware!  (I am a software engineer, and my company pre-releases their software internally to their employees so we have to make sure the product is solid before our customers see it.)  So disappointed  :-(

Looking forward to hearing back on your tests, Tom.

Highlighted

Hi Daniel,

I'd like to work with you to better understand the issues you're  experiencing and hopefully improve your SPA112 experience. Please  contact me directly at paborn@cisco.com

Regards,

Patrick

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