SPA112 stops working after a while

[Stein IT]

I have a SPA112 that is working fine, but after a few days i need to do a factory reset and then restore the configuration..

Would love any suggestions?

[Dan Lukes]

You didn't described the issue, so no suggestion possible. Why you do reset to factory default ?

[Stein IT]

Sorry,

when it works I get a dial tone, and then when it's not working, the phone light on the spa112 comes on flashing but there is no dial tone at all and if I dial my number from my mobile it says that the number is not available.

[Dan Lukes]

I assume you are using most recent firmware.

Have you (outgoing) proxy configured using IP address, or you are using DNS name here ?

It seems your's SPA112 is not registered.

Turn on syslog&debug in Voice application and capture them. Also, capture of SIP packets may help.

[Stein IT]

At the moment I've been using DNS name, I tested with the IP and it did not allow me to dial out.

I've turned the system log onto debug

[Dan Lukes]

Hm ...

Sorry, I have no further advice because of lack of informations. Provide logs/dumps for analysis as mentioned above.

[Stein IT]

Thanks for your help so far, please find log attached

[Dan Lukes]

This is kernel log of SPA112. You hav eno issue with kernel but with Voice application running on it, thus this log have little value for us.

We need syslog and debug from Voice application. Read Debug and syslog Messages from SPA1x2 and SPA232D ATA for instructions.

[Stein IT]

Okay I have setup the debug and i will have to let it run over night... usually happens within 24 hours

[Dan Lukes]

Once it happen try to capture SIP packets between it and proxy. I wish to see ATA's REGISTER request and proxy's response to it.

If there's a NAT between ATA and proxy then disclose NAT Settings of ATA and configured value of Register Expires option.