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Beginner

SPA122 reboots on incomming call

My SPA122 reboots when a call to it is received. I get the dial tone, can call out but when I call the number from my mobile, it instantly reboots the ATA.

Can anybody suggest how to fix this?

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Accepted Solutions
Beginner

Re: SPA122 reboots on incomming call

Thanks everyone. It has been solved.

It turns out that the SPA122 was sent with an incorrect power supply by the eBay seller. The box contained a 0.15Amp PS instead of 2Amp that is the standard. There wasn't enough power to process the incoming call and the adapter crashed each time. 

6 REPLIES 6
Hall of Fame Community Legend

Re: SPA122 reboots on incomming call

Sounds like a crash. Have you tried upgrading the firmware?
Beginner

Re: SPA122 reboots on incomming call

I have and I am on the latest available firmware as far as I can see.
1.4.1SR1 (002) Aug 2 2017

Engager

Re: SPA122 reboots on incomming call

Matter of configuration/firmware version/content of incoming INVITE packet.

Cause needs to be identified first.

Upgrade firmware to most recent one. Turn on debugging of Voice application (highest level possible) and catch messages. Catch SIP packets as well. It will help you/us to narrow the cause.

Beginner

Re: SPA122 reboots on incomming call

Thanks for the reply.

Can you give me an idea of how to set it up? What values do I enter to the System configuration and the Miscellaneous settings? What would be the Syslog server and the Debug server?
Thanks for your help,

Cheers, Paul

Engager

Re: SPA122 reboots on incomming call

You need to have/provide syslog server. Value of Syslog server is the IP of such server.

Read Debug and syslog Messages from SPA1x2 and SPA232D ATA

Beginner

Re: SPA122 reboots on incomming call

Thanks everyone. It has been solved.

It turns out that the SPA122 was sent with an incorrect power supply by the eBay seller. The box contained a 0.15Amp PS instead of 2Amp that is the standard. There wasn't enough power to process the incoming call and the adapter crashed each time.