SPA2102 Distinctive Ring Settings Issue

[spcadieux]

Hi,

I am trying to configure a SPA2102 ATA so that when a call is received from a specific phone number (e.g. 123-456-7890) a different ring pattern is used. Using the device Web interface http://x.x.x.x/voice/ > User 1 >  Distinctive Ring Settings I have tried different formats but none of the ones I have used seem to do the trick. Here is a list of formats I have tried:

123-456-7890

1234567890

1-123-456-7890

11234567890

To make sure I was receiving the right caller ID information I enabled syslogging and verified the "From" field content of an inbound INVITE.

By changing the default ring value under http://x.x.x.x/voice/ > User 1 >  Ring Settings I was also able to confirm that the phone I was using was capable of handling the different ring patterns.

Any idea why this feature isn't working for me?

Thanks,

Spc

[lifennel]

Hi there,

Initial and top level question: Are you enabling that feature by dialing the default *26?

You may also need to see if the specific cadence/voltage you are specifying is supported by your phone equipment.

I would think that syntax would be standard (ie 1234567890).

Let me know what happens and thanks for posting,

-Lindsey

[spcadieux]

Thanks for your feed back!

> Initial and top level question: Are you enabling that feature by dialing the default *26?

According to Dist Ring Setting under section Supplementary Service Settings on page  http:///voice/ > User 1 tab, yes the feature is enabled. However, I would think that using *26/*46 to enable/disable that feature would impact that setting but it does not. Each time I use these activation codes I am getting some kind of busy signal and the value associated with Dist Ring Setting remains the same. Note that I did make sure that Dist Ring Act Code and Dist Ring Deact Code are set to their default value, which are *26 and *46, respectively.

> You may also need to see if the specific cadence/voltage you are specifying is supported by your phone equipment

As mentioned in my original post "by changing the default ring value under http:///voice/ > User 1 >  Ring Settings I was also able to confirm that the phone I was using was capable of handling the different ring patterns". Are you saying that because the phone can handle different ring patterns when the default ring is change, it does not necessarily means that it can do so when the instruction comes from the distinctive ring feature?

> I would think that syntax would be standard (ie 1234567890).

OK. Actually I have tried scores of different combinations, to not avail. I am getting the impression that this feature does not work at all. Note that I have upgraded the firmware to the latest (5.2.12) so I am really not sure what to do next.

Spc

[spcadieux · Accepted solution]

Problem Solved!

Since my VoIP service provider does not insert an Alert-Info header in the inbound INVITE I thought that it was OK to leave the "Dist Ring Serv" option to No, which by the way is the value set by them through the provisioning feature. By setting this option to Yes the distinctive ring setting worked beautifully.

Spc