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SPA3102 not going on hook

WESTERNware
Beginner
Beginner

Howdy folks!

I have an SPA-3102 gateway which has routed calls between my PSTN and VoIP carrier effectively for the better part of the past 4 years.  Recently, it went off hook on my VoIP line, and it won't hang up (go back on hook).  The attached phone is fine -- I checked it in isolation; I checked the VoIP line in isolation, it too is fine; and the PSTN line is fine - also checked in isolation.

When I swap 3102's (I have a few of them) everything is perfect.  I just can't get this particular 3102 to go on hook.  Furthermore, with this 3102, there is no dial tone, and IVR isn't working.

A contributing factor may be the recent firmware update I performed on my 3102.  (That is the only significant event of recent.)  Notwithstanding, the gateway continued to work fine after that for a week or so...

I have re-updated the firmware -- with the thought there may be something in there...  Same results.  I have cycled the power on the unit multiple times; I have taken it off line with no power for a good spell and then tried again...  Same results.

Is there a way to reset these without IVR/touch tones?

Can anyone direct me to an earlier firmware?  (At this time I am at firmware 5.1.10; my hardware version is 1.4.5(a).)

TIA,

Cowpoke

2 ACCEPTED SOLUTIONS

Accepted Solutions

samsonluk
Beginner
Beginner

Go back to 5.1.7 you should be fine

View solution in original post

You need to have a suitable dial plan, try work on this direction.

Sorry for I am away from home and can't answer in more details.

Sent from my iPod

View solution in original post

5 REPLIES 5

samsonluk
Beginner
Beginner

Go back to 5.1.7 you should be fine

Hi,

I successfully downgraded my SPA3102 to version 5.1.7 - as suggested.  My phone goes on hook now - progress!  That is reflected on the status tab.  (Thank you to samsonluk.) As before, though, I am still not getting a dialtone.  The touch tone buttons are responsive (they make their various tones), however, I can't access the IVR menu.  ...not sure what to do...

I believe the inner workings are still ok -- the indicators light up in the familiar order, my VoIP line gets registered; however, I cannot dial out, and my phone doesn't respond to people dialing in.

I can provide a full breakdown of the configuration if that helps figure this out; otherwise, I am still looking for that secret reset button (where is it?)

TIA!