only option I have at this point is to perform a factory reset
only chance I have at this point is to perform a factory reset
Now you know you are out of luck. SPA8000 can be configured not to allow reset to factory default unless administrator password entered. Your SPA8000 seems to be configured this way. And your luck is over.
You have not one option but two options now. Either previous administrator will disclose admin password to you. Or you have 2 new doorstops ...
Well, there are some tricks you may try. Not every device is properly locked by it's administrator.
If remote provisioning on the device is not hardened properly, there may be a way to substitute configuration (including new admin password) to it.
But it's rather hacking - nothing I can describe by step-by-step manual easily.
You need to monitor all SPA8000's network configuration (remote configuration may be fetched periodically). You may try to push SPA8000 to resync configuration right now (either from Web UI or using SIP OPTION packet). Also DHCP can be used to deliver new remote configuration URL to device (but it probably will not work on device already configured).
If you will have luck, you will catch SPA8000 attempt to fetch remote configuration. In such case your luck is not definitely over (although it still doesn't mean we will be able to break in).
Welcome back for issue number 2 of the small business support community newsletter. Over the coming months we're going to share exciting news on the hardware and support community side. For now, we'll highlight our new favorite docs, pertinent...
Change in ASD Automatic Software Download Feature
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Cisco RV160, 260, 340, and 345 Series Routers
Due to an API change in Cisco’s software download platform the Automatic Download Feature (ASD) on RV series routers will be temporarily ...
SFP Module Support List for RV160x and RV260x Devices
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Cisco is excited to offer its San Jose customers a unique opportunity to join us at Cisco headquarters for a design thinking workshop. This exclusive gathering, of no more than 20 people, is designed for an immersive interactive one-day session bet...