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Get the latest Cisco news in this December issue of the Cisco Small Business Monthly Newsletter

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Beginner

SPA8000 sip connections not passing key presses

Hi,

I have an SPA8000 i'm using to connect some analogue handsets to my VoIP system (Shoretel) over SIP connections.

It seems that the SPA is not passing keypresses through (DTMF issue?) so I can't use voicemail and other services.

Has anyone got any clues or information about this?

I've struggled to dig anything up.

Thanks

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Beginner

SPA8000 sip connections not passing key presses

Dear Damien,

Please check the Audio settings -> DTMF Tx method settings in your SPA8000 and depending on your provider try options such as RFC, Inband, etc.

Best regards,

Zsolt