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Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.

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alquistador
Beginner
Beginner
‎10-04-2012 01:21 PM
‎10-04-2012 01:21 PM

unable to access the IVR menu

                   I am unable to access the phone support for my spa 122!   Any ideas?

0 Helpful
3 REPLIES 3
nseto
Frequent Contributor
Frequent Contributor
‎10-04-2012 02:02 PM
‎10-04-2012 02:02 PM

Does it ask for a password or there's no audio when you enter the **** ?

0 Helpful
alquistador
Beginner
Beginner
In response to nseto
‎10-04-2012 02:52 PM
‎10-04-2012 02:52 PM

there is no audio.

0 Helpful
nseto
Frequent Contributor
Frequent Contributor
In response to alquistador
‎10-04-2012 03:00 PM
‎10-04-2012 03:00 PM

See if you can factory reset it by holding down the reset button for 6 seconds.

If that still fails, then you'll need to call support to RMA the device.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

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