Activate auto-answer calls using Cisco Finesse API

[pumpmexican]

Hi,

I need to enable automatic call answering on a particular extension using the Cisco Finesse API. I once found on these forums that it was possible, but I can't find the post or answer anymore. Is my assumption correct?

Thanks

[dhiarumu]

Hi,

Could you please clarify: are you using FIPPA service or Finesse desktop?

Generally auto-answer setting can be configured in CCE agent desk settings or CUCM. 

Regards

Dhina

[pumpmexican]

Hi Dhina,

I'm using Finesse desktop, but in the document of Cisco Finesse API Webservice I remember using a option for activate auto-answer an extension.

Regards

Isaac

[dhiarumu]

Hi Isaac,

Apparently there is no such option in Finesse API Webservices.

Alternatively, we can try this - have a workflow created in cfadmin, trigger that when a call arrives, and define action as REST PUT request  to /finesse/api/Dialogs/<dialogId> to answer the call with the extension.

But, this workflow can be assigned only to a team, may not be possible to apply for a specific extension. 

Regards

Dhina

[PTS]

If you are open to 3rd party solution then you can check out MARS Auto Answer for your requirement

PFA a short writeup on the solution

For more details you can write to info@parsec-tech.com