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Agent Status

vvazquez
Cisco Employee
Cisco Employee

Hi,

for CUCM-only deployment models, what information about agent status can REM provide?

Feature required is to show to the end customer if one given agent is:

1- Logged into REM

2- Already answering one call

Thanks,

Victor

1 ACCEPTED SOLUTION

Accepted Solutions

ewindgat
Contributor
Contributor

Both are available.

View solution in original post

3 REPLIES 3

ewindgat
Contributor
Contributor

Both are available.

Thanks.

How can this be shown to the end customer (not to the agent)? I there any API? Customer wants to show agente availability in his web site, before users click to have video.

Victor

Hi Victor,

As per your question on the other REM forum:

Agent availability would come from some API exposed by the contact centre - possibly executing an ICM script.


HTH,


Rich

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