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CUCM Automation - What are people using in the real world?

Title says it all... I posted this in the collab section, hoping to gain some new ideas here. I am interested in hearing what people are using in their environment and what has been the best RoI for the automation setup. 

 

I have been digging into the CUCM AXL tool kit/SOAP/API area, but cannot find many companies leveraging these tools. Most of these setups seem achievable in the CUCM GUI or the BAT tool or a 3rd party apps like 2nd Nature of Kurmi for phone provisioning. 

 

IMO alerting would be a powerful automation tool. Has anyone developed something like:

Triggered alarms > commands issued to clear (script run) > If resolved, close alarm > if not, open a ticket.