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Custom Jabber SDK application with Extend and Connect

Hello,

We are trying to build a custom application using Jabber SDK to meet a particular need for one of our customers.

That application needs to be able to provide Extend and Connect functionality.

We have looked through the Jabber SDK and UDS API (User Data Services) and found no trace of that feature being exposed in either.

Does anybody know what API we need to use?

Any help/hint appreciated!!!

Thanks in advance,

Paulo Silva

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thlamber
Contributor

this is not supported yet in Jabber SDK. Its on our backlog for a future release

Hi thlamber,

Appreciate your reply!

Is there any other API that exposes Extend and Connect?

Thanks,

Paulo Silva

The CUCM TAPI and JTAPI interfaces support monitoring/controlling E&C devices...can you elaborate on your use-case and scenarios..?

We have a customer with a very out of the ordinary setup which requires two Cisco Jabber Clients running side by side on the same machine, because user is going to be taking calls from two distinct CUCM clusters, not related in any way; since running two Cisco Jabber Clients is not allowed, we thought that we could a custom client using the Jabber SDK.

Now the custom client doesn't need to be nowhere near as robust and feature rich as Cisco Jabber Client but it does need to sign in and register a device and offer Extend and Connect functionality because it will be used in conjunction with Finesse for ACD calls. ACD calls 'presented' to the custom client need to be sent to the agent's cell phone; as far as i know, traditional call forward is not supported by Finesse.

Hope this helps.

Thanks,

Paulo Silva

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