We have a customer with a very out of the ordinary setup which requires two Cisco Jabber Clients running side by side on the same machine, because user is going to be taking calls from two distinct CUCM clusters, not related in any way; since running two Cisco Jabber Clients is not allowed, we thought that we could a custom client using the Jabber SDK.
Now the custom client doesn't need to be nowhere near as robust and feature rich as Cisco Jabber Client but it does need to sign in and register a device and offer Extend and Connect functionality because it will be used in conjunction with Finesse for ACD calls. ACD calls 'presented' to the custom client need to be sent to the agent's cell phone; as far as i know, traditional call forward is not supported by Finesse.
Audio and Video Endpoints Knowledge Base
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I want to find out how many agents are configured for an attribute. I have followed all the steps which are provided by the Cisco UCCE 11.6 API guide but I could not get the count. Is it possible to get a count of agents or not?
Collaboration Management Knowledge Base
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Lately I have received a few requests from people asking if it was possible to Archive a Webex MessageSpace as in "download all messages".Interesting.
You can download all messages using the messages API but that leaves yo...