08-28-2017 07:48 PM
I already followed the instructions in the guide (Cisco Remote Expert Mobile Version 11.5(1) Advanced CSDK Developer’s Guide).
But it didn't work, can you provide an example of how to make a call? just like the remort assist sdk.
I already downloaded the sample project but i dont really grasp how to make a call there.
Thx in advance
Solved! Go to Solution.
09-18-2017 02:13 AM
08-29-2017 09:04 PM
Now I can make a call but there's no video on the android app
any idea?
08-30-2017 04:57 AM
Hi Edwin,
Just to confirm is the android app not sending (to recipient) or not receiving video? Could you confirm what the other device is you are calling?
Cheers,
Rach D
08-30-2017 06:39 AM
Hi Rach,
The android device not receiving the video,
We're calling finnese on web, the video is working fine there.
I dont really sure how to set videosurface on my code,
Here's how I make the call samplecall.txt - Google Drive
Cheers,
Edwin
08-31-2017 02:49 AM
Hi Rach,
Now I can show the video but I cant move the video layout and there's no buttons for ending call/mute
Any idea? Please help.
Thx
08-31-2017 03:16 AM
Hi Edwin.
Have you tried using the buttons from the sample app? or are you already modifying the sample code as part of your app?
Have you managed to go through our tutorials on the portal for this?
Cheers,
Rach D
08-31-2017 03:20 AM
Hi Rach,
I already am modifying the sample code as part of my app.
Where's the tutorial? Can you link it?
Cheers
Edwin
08-31-2017 03:28 AM
That's not a problem, that is the best way to learn.
Please find the link to the tutorials here: Cisco DevNet: Remote Expert Mobile - Developer Tutorials
Cheers,
Rach D
08-31-2017 03:31 AM
Hi Rach,
I can use the standard sdk,
Right now i'm trying to use the advance sdk, the link you just gave me is for standard sdk.
Cheers,
Edwin
08-31-2017 05:45 AM
Hi Edwin.
Apologies. here is a link to how to deploy the sample app to use the advance SDK sample, would that be of better help to you? https://support.cafex.com/hc/en-us/articles/115004667725-Sample-CSDK-App-Deployment-on-REM
Cheers,
Rach D
09-01-2017 09:53 PM
Hi Rach,
Sorry if I missed it, but I dont see how to use it in android app
Cheers
Edwin
09-04-2017 12:37 AM
Hi Rach,
Now I can make a call, but there's a problem
If the agent ends the call from finnese , OnStatusChanged in android doesnt get called.
Any idea? Thx.
Cheers
Edwin
09-04-2017 06:38 AM
Could you confirm how you are attempting to make the call?
And if you have set up the trunk through your software to link the two (I assume this is already done if you have been calling through from the previous app to finesse?)
Cheers,
Rach
09-04-2017 06:14 PM
Yes, I can make the call.
I can call the onStatusChanged method when I end the call from android app, but when I end the call from finnese it doesnt get called.
Cheers,
Edwin
09-12-2017 09:06 AM
Thanks Edwin,
Can you confirm what happens with your app when you end the call from the finesse side?
Cheers,
Rach D
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