Integrating Remote expert mobile with UCCE

[pathyilbinu]

Dear all,

We have installed and configured remote expert mobile and tested with the sample links for expert assist and agent and calls and videos are working fine.

Now the customer want to integrate with UCCE and configure Finesse gadget so that calls with land on to Finesse.

We have completed the Finesse gadget configuration , but stuck at the integration part with UCCE.

Has anyone tried the integration with UCCE ? If so please share us the experience so that it will be really helpful for us.

Thanks in advance.

[rdavies1]

Hi There.

Have you checked out the documentation you should have received with the software? There is a specific piece of documentation called 'Installation and Configuration Guide'.

There is a section in there titled: REMB Settings in UCCE, UCCX, and UC Environments

Let us know how you get on.

Cheers,

Rach D