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Is it possible to use Jabber Web SDK to control a CTI remote device?

We are trying to develop a web based application that will allow agents to use their non Cisco phones, by enabling CTI remote devices in CUCM, and then having a web application where they can configure and add new numbers.  Similar to how it work in Jabber for Windows.

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Cisco Employee

Re: Is it possible to use Jabber Web SDK to control a CTI remote device?

I'm not sure what you're trying to accomplish.  How do you configure and add new numbers in Jabber for Windows now?

Cisco Employee

Re: Is it possible to use Jabber Web SDK to control a CTI remote device?

While I'm waiting for a more detailed description, here's a general answer:  Jabber Voice/Video SDK provides limited CTI control.  In general, if you want any level of sophistication in your CTI control application, it's best to use something like JTAPI or TAPI. 

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