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Beginner

Jabber BOT: Action for incoming Call

Hi, is there any way to do an action when jabber receive an incoming call? Maybe the Chatbot get the information and open a link or send a link which the user can open?

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Cisco Employee

Re: Jabber BOT: Action for incoming Call

If you're referring to a web application running in Jabber 'custom tab' - there are some JS events you can subscribe to, see:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_0/CJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110/CJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110_chapter_01010.html#CJAB_RF_JAB08D6A_00

If you're talking about the Jabber Bot SDK/Botkit, then that will not be able to provide call events.  You could, however, receive call events separately using one of CTI APIs, i.e. TAPI or JTAPI:
* https://developer.cisco.com/site/tapi/index.html
* https://developer.cisco.com/site/jtapi/index.html

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Beginner

Re: Jabber BOT: Action for incoming Call

Thank you very much for this information. 

 

I my base i would like to use the custom tab solution. 

 

Is it possible with this solution to open a specific Site in the custom tab if the user gets an incoming call or if he accept the call?

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Cisco Employee

Re: Jabber BOT: Action for incoming Call

I would imagine in the JS handler for the event you would perform a window.navigate() or similar to go to a different URL