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Jabber BOT: Action for incoming Call

Daniel Flieth
Beginner
Beginner

Hi, is there any way to do an action when jabber receive an incoming call? Maybe the Chatbot get the information and open a link or send a link which the user can open?

3 Replies 3

dstaudt
Cisco Employee
Cisco Employee

If you're referring to a web application running in Jabber 'custom tab' - there are some JS events you can subscribe to, see:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_0/CJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110/CJAB_BK_D657A25F_00_deployment-installation-guide-jabber-110_chapter_01010.html#CJAB_RF_JAB08D6A_00

If you're talking about the Jabber Bot SDK/Botkit, then that will not be able to provide call events.  You could, however, receive call events separately using one of CTI APIs, i.e. TAPI or JTAPI:
* https://developer.cisco.com/site/tapi/index.html
* https://developer.cisco.com/site/jtapi/index.html

Thank you very much for this information. 

 

I my base i would like to use the custom tab solution. 

 

Is it possible with this solution to open a specific Site in the custom tab if the user gets an incoming call or if he accept the call?

I would imagine in the JS handler for the event you would perform a window.navigate() or similar to go to a different URL

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