I face one-way audio issue for the forwarded calls (CFNA). The call is sent over SIP trunk to the mobile phones. Once the call is answered on the mobile the mobile can hear the calling party but the calling party cannot hear the mobile phone user.
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The browser-based Finesse Agent Desktop 12.5, that ships with the Cisco Unified CCE / CCX contact center solutions, has made massive strides in the performance of its underlying infrastructure, which improves its throughput and reliability ...
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Hi Experts, I Need one help on Cisco social miner , hope you will help us on below requirements . Many Thanks!!!!Actually, we have third party application trying to integrate in UCCE through task routing API concept .Just we need to get the agen...