REM Agent screen video size Increase

[Ramamoorthy Shanmugam]

Dear All,

There is any way to increase consumer screen Video size .  Because Agent side we are using Dx80 Telepresence screen .

Customer video is showing by default window , We would like to increase the size .

Thanks & Regards,

S. Ramamoorthy

[robdoyle]

Dear S. Ramamoorthy,

I'm assuming it is the video sent from the consumer side to the agent that you would like to increase the size of?

When using the Expert Assist SDK Live Assist sends 640*480 video from the customer side to the agent and this cannot be changed unless you split out the V&V in to a separate API call made from the Advanced SDK and only do the co-browse via the Expert Assist SDK.

Regards,

Rob

[thanit]

Dear Robert Doyle
As you mention, Can you give me an example (web), how to use API of separate (dual screen) V&V call windows which made from the Advanced SDK and the co-browse windows via the Expert Assist SDK.

reference example kiosk from
http://www.lcdadvertising-display.com/sale-7836544-dual-screen-ticket-vending-kiosk-self-service-kiosk-floor-stand-for-t…