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REM client side receive call

edwin.ramana
Enthusiast
Enthusiast

There's a receive call function on client side.

But how can client get a call using rem?

 

Regards,

 

Edwin R

3 REPLIES 3

rdoyle001
Beginner
Beginner

You would need to use the Advanced SDK or reverse the roles of client and agent. In either case the mechanism for registering the client with REM so they could receive the call would have to be developed outside the REM SDK.

Hi Rob,

 

Is there any documentation for that?

 

 

Regards,

 

Edwin R

There is no specific documentation for reversing the roles of Client and agent in expert assist. 
The advanced SDK is documented at https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/remote_expert_mobile/remote_expert_mobile_1161/program/guide/Cisco_Remote_Expert_Mobile_11_6_1_10000_7_Advanced_Developers_Guide.pdf 
The mobile versions of the SDK are available at https://developer.cisco.com/docs/remote-expert-mobile/#!ios-sdk and https://developer.cisco.com/docs/remote-expert-mobile/#!android-sdk
The web version of the SDK is available on the REM server install.

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