REM Expert Assist SDK for iOS - video and voice doesn't work

[gsalazar1]

Hi,

I'm trying to make a simple project on iOS using de REM Expert Assist SDK.

When I tried to start a Support Session like the Developer's Guides says (https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/remote_expert_mobile/remote_expert_m…)

it worked when connecting to the agent but I can't get audio and video on the application.

This is the code I used to start the session:

- (IBAction)startCall:(id)sender {

     NSDictionary *params = @{

                             @"acceptSelfSignedCerts": @YES,

                             @"destination": @"<sip_url>",

                             @"videoMode": @"full"

                             };

    // initiate support

    [AssistSDK startSupport: @"<my_server>" supportParameters:params];

}

This is my info.plist:

These are some logs:

I test the sample included on expert_assist_iOS_SDK-11.6.1.10000-7.zip downloaded here Cisco DevNet: Remote Expert Mobile - SDK and it presents the same problem, as shown in the following picture

Could someone help me, please? Did I forget some configuration?

I'm using 11.6 version.

Kind regards,

Génesis

[neetagup]

Hi Génesis,

Looking at symptoms, i,e, no audio video in either direction. I suspect that network you connected to does not allow UDP traffic.

Media (RTP) is sent over UDP.

Regards

Neeta

[gsalazar1]

Hi Neeta Gupta,

Sorry for the delay in response.

I'm not sure, but I think that the problem could be other. I tried the 11.5 version in the same way I tried the 11.6 and everything worked great.

However, thank you so much for your response.

Kind regards

[racdavie]

Hi Génesis.

Thank you for your response. Are you happy to go ahead using 11.6 in that case?

Cheers,

Rach D

[gsalazar1]

Hi Rachel,

Yes, I have no problem to go ahead using 11.5. I was referring to 11.5 version

Kind regards,

Génesis