Remote Expert Mobile - UCCX Integration

[W S H FERNANDO]

Hi Experts

I need to integrate the REM with UCCX, below is the call flow.

Calls started with Kios, ( via web link). If the Agents are not available in REM, call should go to UCCX.

May I know how we can do this ?

Any configuration guides ?

Regds

$

[racdavie]

Hi $

Can I confirm if you have gone through the documentation provided with our software? we have extensive set up docs there that should help you get going.

Do reach out if you have any questions.

Cheers,

Rach D

[W S H FERNANDO]

Finally I have successfully completed the REM with UCCX integration.

Documents were not 100% clear. I also faced some issues with wrong information on doc such as testing URL and etc...

Finally its done and tested ...