Help Desk Administrator role in Unity Connection is unable to Reset Voicemail PINs for System Administrators and fellow Help Desk Administrators. From Cisco Forums, this is a known fact. Is there a workaround role or script?
Is there another role that I can assign so that a list of people can have the function only to reset VM passwords, and no other functions?
Re: Role in Unity Connection to Reset Voicemail PINs
if you have a reduced role that allows them to reset PWs and PINs for folks with admin roles they effectively can gain access to admin roles by logging in as an administrator they reset passwords for. Larger problem for PW than PINs but still a problem (i.e. the administrator may be configured to be allowed to send broadcast messages via the phone or the like) - as a rule being allowed to reset PW/PIN for folks higher up the food chain than you is a frowned on as a practice which is why it's designed that way.
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working
HiWe have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new ...
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state...
I'm tasked with providing a credential unlock for CUCM endusers. Looking at the AXL schema and doing some trial & error I found that pinCredentials.pinResetHackCount / passwordCredentials.pwdResetHackCount is what I'm looking for.. setting this to tru...