cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Please note that Remote Expert Mobile announced end-of-life and support will end on February 28, 2022.
515
Views
0
Helpful
3
Replies
Highlighted
Beginner

Role in Unity Connection to Reset Voicemail PINs

Hi..

Help Desk Administrator role in Unity Connection is unable to Reset Voicemail PINs for System Administrators and fellow Help Desk Administrators. From Cisco Forums, this is a known fact. Is there a workaround role or script?

Is there another role that I can assign so that a list of people can have the function only to reset VM passwords, and no other functions?

3 REPLIES 3
Highlighted
Cisco Employee

Re: Role in Unity Connection to Reset Voicemail PINs

if you have a reduced role that allows them to reset PWs and PINs for folks with admin roles they effectively can gain access to admin roles by logging in as an administrator they reset passwords for.  Larger problem for PW than PINs but still a problem (i.e. the administrator may be configured to be allowed to send broadcast messages via the phone or the like) - as a rule being allowed to reset PW/PIN for folks higher up the food chain than you is a frowned on as a practice which is why it's designed that way.

Highlighted
Beginner

Re: Role in Unity Connection to Reset Voicemail PINs

Is it possible to customize the System Administrator role in Unity Connction, or create a Custom Role with functions required?

Highlighted
Cisco Employee

Re: Role in Unity Connection to Reset Voicemail PINs

role customization/creation is not a supported feature in Connection.

This widget could not be displayed.