12-13-2021 04:23 PM
Hi,
I'm trying out the Cisco IP Multiplatform Phones Remote SDK but unable to get the phone to open a WebSocket connection.
I've downloaded and setup the sample as per here:
https://github.com/CiscoDevNet/multiplatform-phones
Here are some log entries relating to the connection error:
6833 NOT Dec 13 23:58:32.796927 (1351:1351) apigateway-API_GATEWAY.main lws_service disconnect requested. 6834 NOT Dec 13 23:58:32.800824 (1351:1351) apigateway-API_GATEWAY.main lws_service disconnect requested. 6835 NOT Dec 13 23:58:32.803252 (1317:1413) voice-pal_commit_update EH_FOR_EACH_HDLR_END 0x231e5b4 6836 NOT Dec 13 23:58:32.805020 (1317:1413) voice-Firewall state: Enabled 6837 NOT Dec 13 23:58:32.805158 (1317:1413) voice-Firewall Option:[] 6838 NOT Dec 13 23:58:34.721089 [2021/12/13 23:58:34:7207] NOTICE: Connect failed errno=110 6839 ERR Dec 13 23:58:34.720797 (1351:1351) apigateway-API_GATEWAY.callback_lws_method Websocket Client Connection Error connect failed 6840 NOT Dec 13 23:58:34.723419 (1351:1351) apigateway-API_GATEWAY.main lws_service disconnect requested. 6841 NOT Dec 13 23:58:34.723466 (1351:1351) apigateway-API_GATEWAY.main lws_service Connection Error or Connection Closed
The phone logs it says connection failed, I know there are no network issues as I can connect to the python WebSocket from another PC on the network.
I suspect this is a firmware issue (or the firmware version I'm on sip88xx.11-3-3MPP0001-377.loads)
Any suggestions appreciated.
Stephen
Solved! Go to Solution.
12-14-2021 07:58 AM
The 110 connect error is usually from the initial outgoing connection failing at the TCP socket/low-level networking level. There could be multiple reasons for the phone being unable to successfully complete this connection:
12-14-2021 07:58 AM
The 110 connect error is usually from the initial outgoing connection failing at the TCP socket/low-level networking level. There could be multiple reasons for the phone being unable to successfully complete this connection:
12-15-2021 02:01 AM
Perfect, didn't realise I had a NAT boundary on the phone network, my bad
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: