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dylan_zelmar
Beginner

Unable to send messages to Jabber for Windows client from a Web SDK client

Hi everyone,

I'm currently working on a simple bot.

All the customers are using Jabber for Windows, and I can create a Web client with the Web SDK (I did the whole sandbox), and I'm able to chat between web clients, and I can also receive desktop clients messages to my web client.

Still, I cannot send messages to desktop clients.

What am I doing wrong (Is it my web client, or the windows client being an issue) ?

Thanks for your help

1 REPLY 1
npetrele
Cisco Employee

It's probably your web client.  Perhaps you're not opening a chat session, and just sending messages?  The chat session keeps track of things that just sending messages would not.  For example, the Windows client has a resource ID (user@domain/resource).  Your web client should also have one.  The resource ID is how the clients direct messages to the right places.