Apologises for the long delay in responding Edwin,
Do you have a trusted cert for the REAS box? If not you will have to navigate to
https://reas:8443/assistserver/sdk/web/consumer/assist.js
And except the insecure cert for it to work.
If it is still failing look at this code I got working (change the REAS IP address in all the files)
Rob
Session.php
==========
<?php
header('Access-Control-Allow-Origin: *');
$json = '
{ "appkey" : %s}
';
$json = sprintf($json, $appkey);
$appkey = $_GET['appkey'];
$url = sprintf("https://192.168.8.91:8443/assistserver/shortcode/consumer?appkey=%u", $appkey);
// configure the curl options
$ch = curl_init();
curl_setopt($ch,CURLOPT_URL,$url);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
// curl_setopt($ch, CURLOPT_HTTPHEADER, [
// 'Content-Type: application/json',
// 'Content-Length: ' . strlen($json)
// ]);
// execute HTTP POST & close the connection
$response = curl_exec($ch);
curl_close($ch);
// decode the JSON and pick out the session token
// $decodedJson = json_decode($response);
// $id = $decodedJson->{'sessionid'};
//echo the ID we've retrieved
echo $response;
?>
=========
shortcode.php
===========
<?php
header('Access-Control-Allow-Origin: *');
// configure the curl options
$ch = curl_init("https://192.168.8.91:8443/assistserver/shortcode/create");
curl_setopt($ch,CURLOPT_PUT, true);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
curl_setopt($ch, CURLOPT_HTTPHEADER, [
'Content-Type: application/json',
'Content-Length: ' . strlen($json)
]);
// execute HTTP POST & close the connection
$response = curl_exec($ch);
curl_close($ch);
// decode the JSON and pick out the session token
$decodedJson = json_decode($response);
$code = $decodedJson->{'shortCode'};
// echo the ID we've retrieved
echo $response;
?>
===========
index.html
========
<!doctype html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Consumer SDK</title>
<link href="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.6/css/bootstrap.min.css" rel="stylesheet" integrity="sha384-1q8mTJOASx8j1Au+a5WDVnPi2lkFfwwEAa8hDDdjZlpLegxhjVME1fgjWPGmkzs7" crossorigin="anonymous">
</head>
<body style="">
<div class="container">
<div class="col-md-12">
<h2 id="short-code"></h2>
<button id="go" class="btn">Click here</button> to start an Assist Session
<!-- The button to end an Assist Session will only be visible while assist is active -->
<button style="display: none;" id="end" class="btn">End support</button>
</div>
</div>
</body>
<!-- Load the Assist JavaScript library -->
<script src="https://192.168.8.91:8443/assistserver/sdk/web/consumer/assist.js"></script>
<!-- Load jQuery to provide easier DOM manipulation (toggling classes etc.) -->
<script src="https://code.jquery.com/jquery-2.1.4.min.js"></script>
<script>
// cache the UI elements that we will be interacting with
var $endButton = $('#end');
var $codeDisplay = $('#short-code');
// when the support button is clicked...
$('#go').click(function (event) {
event.preventDefault();
// Retrieve a short code
$.ajax('shortcode.php', {
dataType: 'json'
})
.done(function (response) {
// display the code for the consumer to read to the agent
$codeDisplay.text(response.shortCode);
var appkey = response.shortCode;
// Retrieve session configuration (session token, CID etc.)
$.get('session.php?appkey='+appkey, function (config) {
// translate the config retrieved from the server, into
// parameters expected by AssistSDK
var params = {
cobrowseOnly: true,
correlationId: config.cid,
scaleFactor: config.scaleFactor,
sessionToken: config['session-token']
};
// start the support session
AssistSDK.startSupport(params);
}, 'json');
});
});
// configure Assist to automatically approve share requests
AssistSDK.onScreenshareRequest = function () {
return true;
};
// the $endSupport button will be hidden
// $endButton.hide().css('display', 'inline');
// when screenshare is active, toggle the visibility of the 'end' button
AssistSDK.onInSupport = function () {
$endButton.show();
};
AssistSDK.onEndSupport = function () {
$endButton.hide();
$codeDisplay.text('');
};
$endButton.click(function () {
AssistSDK.endSupport();
});
</script>
</html>
