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Meet Who's Behind the Scenes of the Cisco Community

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Community Manager

Joann Hartman
PHOTOJULY142017.jpgBusiness manager

Joann a manager in Cisco Technical Services (TS) with Business Ownership of the Support Community. She is a Cisco veteran, having worked in TS for 21 years. Joann manages support related content and web assets for the community and for Cisco.com/support. Like the rest of the team, Joann is customer-focused and works hard to ensure the community is responsive to the needs of the community. Joann started with Cisco in 1996 as a TAC engineer and has seen the evolution of technology from a support perspective. She is a true advocate for all those engineers who need help or advice on Cisco products.

Akshay Raghoji
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Product Manager

Akshay is a self driven and result oriented Product owner for Cisco Community who plays a critical role in prioritizing features, developing and maintaining product roadmaps for customer success. He has an extensive experience of working in start-ups focusing on ideating, defining, developing (implementing) and most importantly Customer Success in multiple domains. He holds a Bachelor's degree in Computer Science and MBA in IT & MKT ,UK. He has been part of Cisco since 2016.

Srisudhir Tadepalli
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Solutions Architect/ Team Lead

With Cisco since 2007, Srisudhir is a technology enthusiast with rich experience in everything “Web”, he has extensively worked and delivered many cisco support related projects with a passion to solve problems. He is the architect/technical lead for the Cisco Community, He hold bachelor’s degree in Information Technology

Monica Lluis
mlluis-my-profile-photo-sm2.jpgGlobal Community Manager and Expert Programs

Monica is a results-oriented leader with strong experience in technical services. She manages the expert programs and non-English Languages in the Cisco Community. She has a proven track record of successfully leading teams and managing projects and programs that improve customer satisfaction since joining Cisco in 1998. She is an excellent detail-oriented team-player that is committed to high-quality results and developing people and processes. Monica has deep understanding of technical support operations and processes, communities, and online support tools. She is CCIE Emeritus in Routing and Switching (#7509) and holds two Master’s in Sciences degrees (Industrial Mathematics and Telecommunications) from top universities.

Ambika Balakrishnan

profile+pic.jpg Cisco Program Manager

Ambika is passionate about technology and has been an engineer, manager and program manager with experience in networking, security and web technologies. She has overseen several project launches and was the program manager launching the Cisco Community on Lithium. She holds a Masters in Computer Science.

Denise Brittin
Denise Brittin - Reporting Structure - Directory - CEC - Cisco Confidential 2018-11-05 11-05-21.png

Manager, Global Community, Loyalty and Influencer Programs

I've been with Cisco for 13 years. I'm a Digital Marketing Manager with responsibility for Cisco Community, Customer Connection (Cisco's global online user group program), Cisco Champions and Cisco Blogs. Yep, the community buck stops here! Prior to joining Cisco, I spent 10+ years as a Sr. Product Manager in the telecommunications industry managing OEM and strategic partner relationships. Before that I was a software engineer. I'm a dog person, avid flower gardner and proud Texan. Expertise: Community strategy and management, customer loyalty programs, strategic and technology partner management, product management, product marketing.

Paul Zimmerman
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Devnet Community Manager

Paul Zimmerman is the manager for DevNet Developer Success, focusing on support and content for developers. He has spent 20 years around various parts of Cisco, working with phones, servers, software, open source, and now the DevNet program. Paul has a passion for content and collaboration.

Carriann Ashcraft
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Partner Community Manager

Carri is digital project manager on the Global Partner Marketing team. She is the lead for partner product and solution launches, special projects, strategic partners, globalization, and partner communities.  Her education and work experience include being a communication liaison between marketing/sales and technical groups.  Over the last 23 years she has worked for Fortune 500 companies in communications, business analysis, and project management.  Carri has a degree in Rhetoric and Speech Communications, and a Masters in Organizational and Professional Communications.  She lives in Boulder, Colorado with her husband, son, and two Labrador Retrievers.

Kelli Glass
Kelli Glass - Reporting Structure - Directory - CEC - Cisco Confidential 2018-11-05 11-05-50.png

Community Manager, Cisco Community

Hello! I'm one of your Cisco Community Managers and the Customer Connection membership administrator. I've been with Cisco for the past 7 years as a community moderator and Customer Connection admin. Making your community experience productive and helpful is my top priority.

Heather Caldwell
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Cisco Customer Connection Community Manager

Since 2013, Heather has been a Cisco Community Manager, recently focusing specifically on the Cisco Customer Connection program. She is passionate about making sure you have the information and connections to make you successful. Keeping happy users is her main priority! Heather is a Pinterest fanatic, die-hard Colorado State University Ram fan, and lover of all dogs.

Hilda Arteaga
Hilda_Arteaga.jpgSpanish Community Moderator

Hilda is a Project Manager committed to provide accurate solutions, she moderates the Spanish Cisco Community and helps to manage the Global Community. Having experience in advertising, marketing, digital media and design she assist to optimize and enhance actions in the community. She is passionate about solving problems and delivering excellent user experiences, branding is one of her preferred areas of expertise. Prior to Cisco, she has worked on different kind of industries from fashion and tourism to technology. She holds a Bachelor´s with honors in Visual Communication and a Master’s in Communication from Bond University. She has worked in Mexico, Australia and Taiwan.

Tiago Santos
Tiago Santos Da Silva - Reporting Structure - Directory - CEC - Cisco Confidential 2018-11-05 10-49-24.pngCisco Community Moderator (Portuguese)

Tiago is passionate about technology and marketing. He has an extensive background in digital marketing in Mexico. Tiago is from Brazil, he loves to manage Cisco Community in Portuguese. He is very committed to his work functions and is always eager to make suggestions. He loves to learn, help and provide accurate solutions also he holds a Bachelor's degree in International Relations. He has worked in Brazil, Mexico, and the USA.

 

 

Julia Ustyugova
Julia Ustyugova - Reporting Structure - Directory - CEC - Cisco Confidential 2018-11-07 09-26-28.pngRussian Community Moderator

Julia is a Social Media Manager committed to provide great experience for Russian speaking users. She is a self-driven and result oriented person with a passion to help others and solve problems. Julia is driving the evolving Cisco Community focusing on governance, moderation and knowledge management. Prior to Cisco she worked with Networking. She holds two Master’s degrees in Information Technology and Economics.

Yoko Nakamura
yoknakam.jpgJapanese Cisco Community Moderator

As a Program Manager, Yoko moderates the Japanese Cisco Support Community to prosper user's collaboration and satisfaction. She is in charge of managing the community as a whole in marketing, social media, operational enhancement, expanding product capabilities. She joined Cisco in 2015 at a stage of Human resources training department having good experiences in marketing and social media. Prior to Cisco, she had worked in Australia especially in a mixed-cultural environment driving to make the most out of it.

Yanli Sun
yanlsun.jpgCisco Community Moderator (China)

Yanli joined in Cisco in 2013, at the inception of the Cisco Support Community availability in the Chinese language. She manages community product development & enhancements, operations, and marketing for the Chinese Cisco Support Community. She has focused on internet operations and the mobile internet areas for the past 8 years, and has worked with several well-known internet companies in China. She has a Bachelor’s degree in International Business Management from Nankai University

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