Call Control

Using JTAPI, I can currently trigger popups on caller phones via sendData() with API-driven content. Is it possible to instead directly modify the caller's phone display - particularly the called party description - without using popups? What JTAPI m...

I am creating a script to play a dynamic prompt i have created a script and all steps seem to get executed but the script fails to play the prompt and when i go to see if the prompt uploaded to the prompt directory its not there.I pulled MIVR logs an...

hey, my application works with 4 cucm nodes on the same cluster with sizing of 10K at the same time and balancing terminals between the nodesthe appuser has 20K devices associated.the application makes getProvider for each cucm node with the same app...

How can I reliably detect the call direction (incoming or outgoing) in Cisco JTAPI, especially in cases like transferred calls or conference calls?I know that getCurrentCallingAddress() and getCurrentCalledAddress() don’t work in conference situation...

Hello Cisco Team,In our CTI application we need to listen to every connection change—establishment, hold/unhold, transfer, conference, or disconnect—and always obtain:The agent’s extensionThe customer’s phone numberWe want a single, unified approach ...

Hi Guys, This is Eason from the Yealink Headset team.Recently, we received so many requests that Yealink headsets can be compatible with Jabber.As for the compatibility method, which method can Yealink adopt?Because the Jabber Web SDK seems to be onl...

I want to know if a call event is generated using the GED-188 protocol when an incoming or outgoing call is made to an device without log-in to CTI.

Hello.When an incoming (customer) call enters the CUCM, after an agent has answered, I need to play a short (pre-recorded) audio into the call, so that both parties (customer & agent) hear it, before they continue to chat.The way I currently accompli...

Hi,I am trying to implement Agent Greeting Feature using JTAPI with UCCX by using CiscoTerminalConnection.addMediaStream(IVR, AgentExtension); The IVR parameter is UCCX Trigger Directory Number; which trigged IVR Application to play pre-recorded prom...

Is there any provider event given when QueueSizeThreshold is exceeded?

Hi,we are communicating with a CUCM system using windows TSP TAPI driver.The customer is asking us to provide Q.850 codes for disconnection reason.I've found that JTAPI provides Q.850 compatible codes using getCause or getCiscoCause function.I coudn'...

What is the most scalable way to notify desktop applications of CTI events?If we have > 10,000 phones on a CUCM, is there a way to notify >10,000 desktops of basic CTI events (device states like off hook, incoming calls, etc.) Our concern is that mon...