Hi Guys, This is Eason from the Yealink Headset team.Recently, we received so many requests that Yealink headsets can be compatible with Jabber.As for the compatibility method, which method can Yealink adopt?Because the Jabber Web SDK seems to be onl...
Forum Posts
I want to know if a call event is generated using the GED-188 protocol when an incoming or outgoing call is made to an device without log-in to CTI.
Hello.When an incoming (customer) call enters the CUCM, after an agent has answered, I need to play a short (pre-recorded) audio into the call, so that both parties (customer & agent) hear it, before they continue to chat.The way I currently accompli...
Hello!I'm sending an RTPRx XSI command to a Cisco IP-Phone, in the following format:<CiscoIPPhoneExecute><ExecuteItem URL="RTPRx:<Local-IP>:<Phone-Port>:100"/></CiscoIPPhoneExecute>This successfully starts a custom Rx stream on this phone-device, so ...
Hi,I am trying to implement Agent Greeting Feature using JTAPI with UCCX by using CiscoTerminalConnection.addMediaStream(IVR, AgentExtension); The IVR parameter is UCCX Trigger Directory Number; which trigged IVR Application to play pre-recorded prom...
Resolved! JTAPI: Detect Phone Mute/Unmute
Hello!I can alternate a Cisco device's mute state (on/off) by using the CiscoTerminal.sendData method.But:How can I get device's current mute status?More importantly: Is there a JTAPI event notifying that phone-user has muted or unmuted the device?(o...
Is there any provider event given when QueueSizeThreshold is exceeded?
Hi,we are communicating with a CUCM system using windows TSP TAPI driver.The customer is asking us to provide Q.850 codes for disconnection reason.I've found that JTAPI provides Q.850 compatible codes using getCause or getCiscoCause function.I coudn'...
What is the most scalable way to notify desktop applications of CTI events?If we have > 10,000 phones on a CUCM, is there a way to notify >10,000 desktops of basic CTI events (device states like off hook, incoming calls, etc.) Our concern is that mon...
Hi I am looking to write a program using JTAPI to monitor all call events of all registered devices ( Phones alone - all types).. Can anyone help me with the classes i need to use and high level steps for the same.Your reply is appreciated.
HI guys,I'm trying to get a list of conferenced parties from CiscoConferenceEndEv by calling the cev.getFinalCall().getConnections() method.The problem I'm hitting is, sometimes I'll get the entire list of participants, sometimes I'll get a NullPoint...
Resolved! CUCM CTIManager communication
Hi everyone.I would like to know if it is possible to implement a third party application that can communicate with a CTIManager of a CUCM using directly the CTI TCP/IP communication protocol that is used by TAPIS TSP driver and JTAPI plugin.We woul...
Hey community, I am working on a JTAPI project. I am stuck on something and came here to ask for a small help.if (event instanceof CiscoCallEv) { CiscoCallEv ciscoEvent = (CiscoCallEv) event; ciscoEvent.getCall().toString() // this ret...
Hello,I have a JTAPI application in a customer call center that monitors CTI events on agent terminals. Additionally, I have a 3rd party gadget running in the Finesse desktop and I need to correlate calls between these two applications.I found that t...
I am having some difficulties trying to configure the following setup in JTAPIWhat I want here: - at the top, a route point is called which routes to an available route port, here is call 1 established between the caller and a route port- at the bott...
