Call Control

After running the CiscoTSPx64.exe downloaded from our V11 lab switch, I cannot seem to get a connection.  I've done the configuration to enter the CUCM address and a user login with full CTI permissions on the CUCM.  The windows dialer says it was un...

Hi all, I am currently investigating an issue with a third-party CTI application that terminates the media using the Cisco TSP Media Driver. Intermittently, the customer experiences poor quality audio where a popping sound can be heard over the audio...

Hi Guys, This is Eason from the Yealink Headset team.Recently, we received so many requests that Yealink headsets can be compatible with Jabber.As for the compatibility method, which method can Yealink adopt?Because the Jabber Web SDK seems to be onl...

Hi,we are communicating with a CUCM system using windows TSP TAPI driver.The customer is asking us to provide Q.850 codes for disconnection reason.I've found that JTAPI provides Q.850 compatible codes using getCause or getCiscoCause function.I coudn'...

Are there are plans/ETA to support Cisco TAPI on Windows Server 2022 & Windows 11 operating system TAPI for CUCM 14 and CUCM 12.5?

Hi,I've successfully sent a device specific XSI command to a phone using JTAPI:var str = "<CiscoIPPhoneExecute><ExecuteItem Priority=\"0\" URL=\"Key:Mute\"/></CiscoIPPhoneExecute>";terminal.sendData(str.getBytes()); Our application must use Windows T...

Hello, at the moment we implement JTAPI to our solution. Because i dont want to monitor all Phones in the CUCM cluster, i was thinking if it is possible to monitor also SIP Trunks to see all calls which are running on the SIP Trunk. Is there any API ...

Hello, I am using call consult in my script: dialoutCall = (CiscoCall) provider.createCall(); TerminalConnection terminalConnection = ctipTerminal.getTerminalConnections()[0]; dialoutCall.consult(terminalConnection,dialToNum); when using consult the...

Hi, I wonder if its possible to cancel a running call consult - while the active call is in hold state and the other call is on going to the target and waiting to be answered. I tried to use connection.disconnect(); - it drops the on going & the acti...

We have a Enghouse QMS call recording server (Version: 7.4.2.20145 ) that uses the Cisco TSP for call control messaging. It quit working after windows updates were applied on 8/10/2020. I reached out to Enghouse support to investigate the issue and t...

Hi,in a CUCM cluster with 2 nodes when a call previously parked on node 1 is subsequently parked on node 2 we observed that the TAPI CallID has changed because the Call Manager ID has changed: the CallID was the same.The question is: Is this always t...

Hello, Is there any possible way to use TAPI with JavaScript or Python?