Hi I am looking to write a program using JTAPI to monitor all call events of all registered devices ( Phones alone - all types).. Can anyone help me with the classes i need to use and high level steps for the same.Your reply is appreciated.
Forum Posts
HI guys,I'm trying to get a list of conferenced parties from CiscoConferenceEndEv by calling the cev.getFinalCall().getConnections() method.The problem I'm hitting is, sometimes I'll get the entire list of participants, sometimes I'll get a NullPoint...
Hello, I have TCL script which plays announcement for call from CUCM-->CUBE-->PSTN. I need to rewrite that script to play announcement only when blind transfer happens. As an example step 1. Phone A(Internal) dials to phone B(on PSTN). step 2. Phone...
I need help Anyone present with experience in using restconf to modify the configuration on dial-peers in a CUBE (Cat8000V version 17.10.1a). More specific I need to apply shutdown to a dial-peer using a restconf call.
Hi,I've successfully sent a device specific XSI command to a phone using JTAPI:var str = "<CiscoIPPhoneExecute><ExecuteItem Priority=\"0\" URL=\"Key:Mute\"/></CiscoIPPhoneExecute>";terminal.sendData(str.getBytes()); Our application must use Windows T...
Resolved! CUCM CTIManager communication
Hi everyone.I would like to know if it is possible to implement a third party application that can communicate with a CTIManager of a CUCM using directly the CTI TCP/IP communication protocol that is used by TAPIS TSP driver and JTAPI plugin.We woul...
Resolved! CUCM IMP Subscribe to presence changes
One of my internal customers wants to write an Application to subscribe to presence changes and status updates in jabber. I have not seen an API to do this directly. Has anyone done this or can point me to the right documentation?
Hi I am looking for API where i can use ti develop a gadget to provide call control features such as Make call / hold / Retrieve / transfer / Conference. This is not via agent login. Non-ACD calls for non voice agent. Please do share the me the deta...
Hey community, I am working on a JTAPI project. I am stuck on something and came here to ask for a small help.if (event instanceof CiscoCallEv) { CiscoCallEv ciscoEvent = (CiscoCallEv) event; ciscoEvent.getCall().toString() // this ret...
Hello,I have a JTAPI application in a customer call center that monitors CTI events on agent terminals. Additionally, I have a 3rd party gadget running in the Finesse desktop and I need to correlate calls between these two applications.I found that t...
I am having some difficulties trying to configure the following setup in JTAPIWhat I want here: - at the top, a route point is called which routes to an available route port, here is call 1 established between the caller and a route port- at the bott...
We are working to connect Genesys PureConenct and Genesys PureEngage together, passing through Cisco CUCM. We have a SIP trunk from CUCM to Connect and a SIP trunk from CUCM to Engage. The original proof of concept had an INVITE sent from CONNECT t...
Resolved! JTAPI add certificate chain to the store
Hello, I have a CTI appllication that works fine. Tried to secure the CTI connection following this very good guide. https://community.cisco.com/t5/collaboration-knowledge-base/configuring-and-troubleshooting-secure-jtapi-cti/ta-p/3125041 I have a c...
Hello, at the moment we implement JTAPI to our solution. Because i dont want to monitor all Phones in the CUCM cluster, i was thinking if it is possible to monitor also SIP Trunks to see all calls which are running on the SIP Trunk. Is there any API ...
How to make DTMF and TTS work in cisco jtapi system. What are its settings so that my call goes from one phone to another phone. In what way can these two be used in my Java code?
