Call Control

When you divert a call with CURRI, you're doing so using the permissions of your ECC profile - thus bypassing whatever permissions the original destination of the call.Am I really the only one thinking this is less than ideal? The divert from an app ...

sql = '''select * from device where name = "ATAD4ADBDCECF72" '''# Execute the executeSQLQuery requesttry:resp = service.executeSQLQuery( sql )except Fault as err:print('Zeep error: executeSQLQuery: {err}'.format( err = err ) )else:print( '\nexecuteSQ...

I try to find solution to integrate cvp with voiceBot place on cloud , i find dialogflow component under cusomter voice assistant (CVA) but support only Google .How to integrate cvp with VoiceBot but send stream (customer voice) to voiceBot and recei...

I have a requirement to disable the Advertise Globally Via ILS for one the directory URIs under Directory Number using AXL in CUCM. Please help.     Thanks & regards, Jyothirmayee Yalapalli

I had to move my .git repository and now I am trying to get Call Studio to bring that up by default when it is launched.I have removed the old repository from my HD, and have removed it from the recent workspaces in Call Studio.I have tried to also r...

When sending a <divert> in CURRI, is there a way I can get the original called destination shown on the final destination? Sorta like you can see when X calls A and A has an immediate forward on B, B sees that the callee is X, and that the call was o...

Hello, is it possible to update lamp status (turn green or red) of a SD BLF using SIP Message (not TAPI) for IP Phone 8800 with on prem CUCM (version 12) ?

CSCuy42107 Add a single-port RTP option to TSPSymptom:TAPI application uses Cisco RtpLib cannot play music / announcement. RTP packets are rejected by Cisco ISR4431 router. There is just silence not even a ring tone.Conditions:This occurs on certain ...

The JTAPI Dev Guide indicates the following code can be used to auto-update the jtapi.jar:Provider provider = peer.getProvider(provString);String url = ( (CiscoProvider) (provider)).getJTAPIURL(); provider.shutdown();Component serverComponent = updat...

We are trying to configure CUCM-Expressway Outbound B2B calling to allow for callback which doesn't work on the normal case since caller ID is DN@"CUCM IP Address" and we need to make it DN@Domain so we are using CUCM normalization script, I'm trying...

Hi All, We are facing an issue with  Configuring the Cisco UC WSAPI XMF provider to capture the call events. Please go through our use case and followed the steps and try to provide us with some solution.UseCase:We are trying to capture the call even...

Hello, I'm trying to get the Device status information through AXL call or JTAPI call without setting the observation. I have tried getstate() however, the call is returning 0 even when the device is offline or online

Hi,We use CUCM12.5 to monitor call events of extension terminals (using JTAPI).We usually connect to CUCM from one server and run a program to monitor call events.Is it possible to create multiple sessions from multiple servers in one CUCM?If possibl...