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BiB troubleshooting

We have done the following to an 8851

1. enabled its Built in Bridge (BiB)

2. configured it for automatic call recording enabled

3. setup a recording profile and configured the phone to use it

4. Setup recording media source to "phone preferred".

5. Setup a route pattern and SIP trunk to the recording device

When I call the route pattern directly, the trunk is engaged a call is made to the recording device. However, when we make a call to the 8851 which should engage the route pattern and send a fork of the audio via BiB to the recording device, this never happens.

My question: How can we test the BiB to make sure it is working in the phone? Is there anything else we should do to make the phone engage the route pattern automatically to send a fork of the audio to the recording device?

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Cisco Employee

Hi Dustin,

This would be a TAC issue rather than a developer one, please raise a case with them on configuration and feature issues.

Mark

View solution in original post

1 REPLY 1
Highlighted
Cisco Employee

Hi Dustin,

This would be a TAC issue rather than a developer one, please raise a case with them on configuration and feature issues.

Mark

View solution in original post

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