CiscoTransferEndEv randomly not delivered

[thomaslorenz]

Hi,

I have a problem at a customer (related TAC service request number is 632123479) that randomly the CiscoTransferEndEv is missing.

Through the TAC analysis has gone already this far that in the working, as in the non working cases the "LineTransferEndedEvent" is delivered from the CTIManager towards the JTAPI library.

I did some closer examination and found out one main difference that in the cases with the missing event the following logfile entry is missing in the debug logs of the JTAPI lib:

95479: Apr 20 10:32:07.232 CEST %JTAPI-JTAPI-7-UNK:[ FinalCall=(P1-ASCRecStanna) GCID=(4,5400568)->ACTIVE]TransferManager:sendTransferEndEvent event.success=true

Means whenever the CiscoTransferEndEv is missing in our JTAPI application, then also this line is never seen in the JTAPI traces.

I can deliver a full set of logfiles, but the logs should also be linked to the mentioned TAC case.

Best regards,

Thomas Lorenz

[mpotluri]

Thomas,

   Can you attach the JTAPI log for the non-working scenario?

[mpotluri]

It seems that JTAPI is getting 3 start events but only 2 transfer end events from CTI. JTAPI is not delivering the end event due to this pending end event from CTI. I would suggest creating a case with developer services.

38822: Apr 20 10:12:58.697 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.16.20) received Event: com.cisco.cti.protocol.LineTransferStartedEvent {

  eventSequence                = 2442

  lineCallManagerID            = 1

  lineID                        = 70688

  transactionID                = 67453840

38830: Apr 20 10:12:58.697 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.16.20) received Event: com.cisco.cti.protocol.LineTransferStartedEvent {

  eventSequence                 = 2443

  lineCallManagerID             = 1

  lineID                        = 69858

  transactionID                 = 67453840

38842: Apr 20 10:12:58.713 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.16.20) received Event: com.cisco.cti.protocol.LineTransferStartedEvent {

  eventSequence                 = 2444

  lineCallManagerID             = 1

  lineID                        = 69858

  transactionID                 = 67453840

38881: Apr 20 10:12:58.728 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.16.20) received Event: com.cisco.cti.protocol.LineTransferEndedEvent {

  eventSequence     = 2455

  lineCallManagerID = 1

  lineID            = 69858

  transactionID     = 67453840

38887: Apr 20 10:12:58.744 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.16.20) received Event: com.cisco.cti.protocol.LineTransferEndedEvent {

  eventSequence     = 2461

  lineCallManagerID = 1

  lineID            = 70688

  transactionID     = 67453840

[smupadhy]

You can find information on DevNet Developer Services here - Cisco DevNet Support

Thanks,

[jocreed]

You DevNet Case is open and we are researching this issue.