CP 8841 - com.cisco.jtapi.PlatformExceptionImpl: Terminal is restricted

[vedran.zeljeznak]

Hello,

I'm having problems with attaching a call observer on 8841 phone, JTapi on CUCM 10.5 is throwing an exception when i try to attach a call observer on 8841 phone.

Does anybody know how to add a call observer to cisco phone 8841 on JTapi interface or do i need to configure something on CUCM?

regards,

Vedran Zeljeznak

[mpotluri]

Is 'Allow Control of Device from CTI' checked for this device in CUCM admin? If it is not can be select it, apply config and retry?

[vedran.zeljeznak]

yes, it is enabled.

[mpotluri]

Can you attach JTAPI log from the time of application start to the time of exception?

[mpotluri]

Vedran,

Add    'Standard CTI Allow Control of Phones supporting Connected Xfer and conf ' role to the user and that should solve this.

Let us know if it resolved the issue.

[vedran.zeljeznak]

This role was already added to the user so it didn't solve this issue .

JTAPI log with problematic terminal SEPBCC493A40B2E can be found at http://109.74.194.228/_download/CiscoJtapi093.zip

[mpotluri · Accepted solution]

Vedran,

The following JTAPI log indicate that 'Standard CTI Allow Control of Phones supporting Connected Xfer and conf ' role is not added to the user. Can you double check? You may have to raise a case with developer support team to dig deeper.

38584: Oct 15 09:36:02.292 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) received Event: com.cisco.cti.protocol.ProviderUserChangedEvent {

  eventSequence            = 963

  typeOfNotification      = 1

  deviceInfo              = com.cisco.cti.protocol.DeviceInfo {

  name              = SEPBCC493A40B2E

..

38589: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) MonitorParkDN:  can Park = false

38590: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CallingPartyModification: can Modify CgPn = false

38591: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanRecord = true

38592: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanMonitor= true

38593: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanSupportIPv6= false

38594: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanSupportConnectedTransferConference= false

38595: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanObserveTerminalsWithRollOverMode= false

38596: Oct 15 09:36:02.294 CEST %JTAPI-PROTOCOL-7-UNK:(P1-192.168.100.45) CanAutoPickup= false

[vedran.zeljeznak]

Looks like our cucm guy overlooked this when i asked him .

Thanks for the info and help.

[Samuel Womack]

Thank you for this Thread...