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StewartPonsford11355
Beginner
Beginner
‎09-24-2019 05:15 AM
‎09-24-2019 05:15 AM

CTIERR_OPERATION_NOT_AVAILABLE_IN_CURRENT_STATE

I am using JTAPI to make and receive calls. Most are working but a bunch of devices keep failing with this error. What could cause it?

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aimdurrani
Beginner
Beginner
‎01-19-2021 01:10 PM
‎01-19-2021 01:10 PM

I am having the same problem on CUCM 11.5 with Genesys integration. When attempting to dial, the CUCM sends the above error to Genesys.

 

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dstaudt
Cisco Employee
Cisco Employee
‎01-20-2021 02:37 PM
‎01-20-2021 02:37 PM

Not aware of a way to get a definitive list of situations that could cause it...my guess would be things like the device is off/disconnected/out-of-service or extension mobility logged out/in.  Possibly trying to make a call when the max number of calls per line/device is reached..?  If things like that seem unlikely, DevNet developer support should be able to assist in gathering/analyzing CTI/CUCM logs to determine exactly what happened - suggest opening a ticket: DevNet Support 

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