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mstromske
Beginner

Get Original Address from CTI Call Forwarding

Hello,

Question:  Can I retrieve the original address when I have a series of CTI ports chained together for call forwarding?

Example:

CTI x (Line 1 - "111")

Forward Unregistered Internal set to "222"

CTI y (Line 1 - "222")

Forward Unregistered Internal set to "333"

CTI z (Line 1 - "333")

CTI x and CTI y are unregistered.  CTI z is registered.  User dials "111".  CTI x forwards call to CTI y which forwards to CTI z.  CTI z processes the call.  Is there a way to retrieve the original address ("111") here?

Thanks,
Matt

1 REPLY 1
mpotluri
Contributor

call.getCalledAddress().getName() should return the original called party in this scenario. If you haven't tried it, can you try it and let us know?

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