How to get logged-in user name for Jabber for Widows client

[upchaurasia]

Is there any JTAPI API to get logged-in user name for Cisco Jabber for Windows devices?

For EM on SEP devices we know getEMLoginUsername but this doesn't work for CSF profiles i.e. Cisco Jabber for Windows client.

Thanks & Regards,

Umesh

[Geevarghese Cheria]

Hi Umesh

   From the Features Supported by Cisco Unified JTAPI webpage we can see that the feature "Cisco Extend & Connect" works with "Jabber/CUCSF (Cisco Unified Client Services Framework)" device type in Extend mode and a new "CTI Remote Device" device type. I was not able get data  related to get logged-in user name for jabber.

Thanks and Regards,

Geevarghese

[mpotluri · Accepted solution]

Umesh,

    getEMLoginUserName() works only if there is a EM session on the phone. Either the phone or the device profile should be in application control list. On Jabber are you doing a EM login? I don't think it is possible.

The userid/password on Jabber UI are for connecting to different services (cucm, voicemail etc) and is not related to EM feature in CUCM.

[upchaurasia]

Hi Mohan,

Yes, we r not doing EM login on Jabber device. Actually our application is to get the login/logout time for the EM users & Jabber users. Is there any way to get user who logged-in on Jabber device when JTAPI application gets Terminal In service event.

Regards,

Umesh

[mpotluri]

Umesh,

  You can't do it through JTAPI API. You have use AXL API to get the configured user for the device.