Re: Identifying a consult call or normal inbound call
It would be complicated but not impossible. I would imagine it would work something like this. If your application is using JTAPI to handle the consult to begin with then it would already know that the user is trying to initiate the consult through the functions and logic necessary to do so. if that is the case you could customize said application to detect the appropriate functions and logic and direct the call flow how the application saw fit.
That is the only way I would know how to determine whether a call inbound to another recipient is consult or normal.
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.