I have implemented a CTI events' listener through JTAPI. On a RTPInputStarted, RTPOutputStarted event for a specific terminal, I can get the ip addresses as to where the RTP streams are. I was wondering if there was a way to actually listen to those streams directly from a web page. I'm implementing this through java EE and the usage of applets is not something I would like to go into. Is there any way for me to achieve this requirement?
I'm looking at WebRTC solution but I'm not educated enough to just feed the ip address and port of where the RTP stream is to it.
You will know the IP address, port for both the streams in the call but you can't 'redirect' the streams to a third party location without using other features. Recording or monitoring features allow new streams to be created that are duplicates of the original streams. You can configure CUCM to stream them to a route pattern which is typically a DN on the phone or trunk.
Take a look at CUCM recording or monitoring feature description for more details.
I would like to use the UCCX API in the following scenario and was wondering if anyone could point me in the right direction: Agent Places outbound call using FinesseAgent Ends CallFinesse Automatically Dials Extension 12345 I've tried using&nbs...
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have