To start out with, I don't have much experience with TAPI and Cisco phone system.
A little background of the project:
A while back I was tasked with creating an internal website using .NET and to have the functionality to monitor/coach calls from the call activity page. I did some research and found Julmar ATAPI to be quite easy to use and it have all the functionalities I needed for this project. I decided to use ATAPI and it was a success. Everything worked like it supposed to.
At the time, we were using CUCM 9.1(2.1). We recently upgraded to 9.1(2.5) and the phones were 're-organized and partitioned'. We also created a new server and all the phones are running off of the new server.
After the changes, everything stopped working, but when I updated TSP to 9.1(2.5) things started working again except for the Monitor/Coach. I can get call activities and initiate calls, but I can't get monitor/coach to work. When the user hit Monitor/Coach, they get a message on their phone saying call cannot be complete....etc.
In code, I am using TapiAddress's DeviceSpecific to initiate the monitor/coach.
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It is necessary to have
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