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Promote from silent monitoring to Barge

Hi,

Is there any API available to promote from silent monitoring to Barge?

If not what are the ways to promote silent monitoring to Barge feature.

Regards,

Umesh

1 REPLY 1
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Contributor

You can use CiscoTerminalConnection.updateMonitorType(WHISPER_MONITOR) so that agent can hear what supervisor is saying.

i don't think we can make it into a conference.


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