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Promote from silent monitoring to Barge

upchaurasia
Spotlight
Spotlight

Hi,

Is there any API available to promote from silent monitoring to Barge?

If not what are the ways to promote silent monitoring to Barge feature.

Regards,

Umesh

1 Reply 1

mpotluri
Level 5
Level 5

You can use CiscoTerminalConnection.updateMonitorType(WHISPER_MONITOR) so that agent can hear what supervisor is saying.

i don't think we can make it into a conference.