Promote from silent monitoring to Barge

[upchaurasia]

Hi,

Is there any API available to promote from silent monitoring to Barge?

If not what are the ways to promote silent monitoring to Barge feature.

Regards,

Umesh

[mpotluri]

You can use CiscoTerminalConnection.updateMonitorType(WHISPER_MONITOR) so that agent can hear what supervisor is saying.

i don't think we can make it into a conference.