Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
1111
Views
0
Helpful
1
Replies

TCL IVR after 6 to 8 rings IVR started

Humza Khan
Level 1
Level 1

‎07-08-2019 07:53 AM

we have to reduce the ring time like as I dial PSTN number, IVR should run immediately.

 

I tried to change the ivr pilot number one time it works great but after that ivr didn't start. Then reverted back. Configs & logs attached. 

 

I am assuming this number aa-pilot 1 is matching with many dialpeers, which causing delay in playing.

 

Advise required.

TCL.IVR.zip
0 Helpful
1 Reply 1

yawming
Cisco Employee
Cisco Employee

‎07-08-2019 09:56 AM

I don't think script itself control the alerting times. 

You mentioned PSTN, if you dialed the same number(connect to a phone not Tcl IVR), how many rings calling/called heard when phone is picked up ? are the numberer different ?

 

 

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents