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UCCM trigger events on call

Hi everyone!
I want to integrate uccm with 3rd party system. When someone is calling to agent it will be created task in our ticketing system.(via post request)
What should I use for deal with it?
I read about jtapi and axl api for uccm, but I don't understand what API calls should I use. 


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VIP Advisor

Re: UCCM trigger events on call

I think you're looking for Cisco Unified Routing Rules Interface (CURRI), which can be assigned to a Directory Number, to cause a triggering event to be sent to an outside system via HTTP.

Anthony Holloway

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