Hi,
I am using UCCX 12.0 sandbox and through JTAPI I am listening to all the Call events through CallObserver.
When I call the trigger point number provided by finesse, I get connected to IVR, and then IVR reads 4 team names and asked to press a digit to talk to one of the agents of the team.
Press 1 for IT_Tier_1
Press 2 for IT_Tier_2
Press 3 for HR
Press 4 for Finance
etc.
I want to know which button is being pressed by the user on the phone (Jabber in my case).
I read the docs and got to know about CiscoTermButtonPressedEv and tried implementing it as shown below
PhoneListener phoneListener = new PhoneListener();
for (Terminal terminal : provider.getTerminals()) {
CiscoTermEvFilter ciscoTermEvFilter = ((CiscoTerminal) terminal).getFilter();
ciscoTermEvFilter.setButtonPressedEnabled(true);
((CiscoTerminal) terminal).setFilter(ciscoTermEvFilter);
terminal.addObserver(phoneListener);
}
public final class PhoneListener implements TerminalObserver {
public PhoneListener() {
}
@Override
public void terminalChangedEvent(TermEv[] events) {
for (TermEv event : events) {
System.out.println("TERMINAL " + event.getClass().getName());
}
}
}
Now, I am only getting below Events and not a single event of CiscoTermButtonPressedEv
CiscoTermInServiceEvImpl
CiscoTermOutOfServiceEvImpl
CiscoRTPOutputStartedEvImpl
CiscoRTPInputStartedEvImpl
CiscoRTPInputStoppedEvImpl
CiscoRTPOutputStoppedEvImpl
What am I doing wrong?
is there any other way to do it?
Please help.
