Whisper Coaching Plays Supervisor voice on customer's IP phone

[Harrison Kiprono]

Hi Everyone,

I have implemented the whisper coaching by updating the silent monitoring to WHISPER_MONITOR, however the customer on his extension can still hear the supervisor's voice. Is there anything missing out in my program/event that i need to implement to block the customer from listening to the conversation between agent- and - supervisor?

Thanks

[upchaurasia · Accepted solution]

Hi Harrison,

Feature doesn't work for Cisco IP Communicator, actually this is bug. Please check with other phone models.

Regards,

Umesh

[Harrison Kiprono]

Thank you so much.

Kindly can you advice which model specifically that this feature may work well with or any  that you tested this feature in?

[upchaurasia]

Any other BIB supported phone(except) IP communicator.

Regards,

Umesh

[Harrison Kiprono]

All the  3 IP phones? or only the one i am using to simulate customer's mobile phone?

[upchaurasia]

Agent phone i.e. phone to which you want to whisper. That phone shouldn't be Cisco IP Communicator.

Regards,

Umesh

[Harrison Kiprono]

Alright. Let me test with Cisco jabber/  VTGO -Advance IP blue or any other and share feedback.

Thanks

[WajidPurayil54221]

Hi Can u share the bug details here? this will be help full for future reference.

[ehtasham.malik]

@WajidPurayil54221 

you can search on this bug portal 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCtl05098

[WajidPurayil54221]

May I know, the same issue happening on release 8.6.2.

[ehtasham.malik]

Yeah, as for as I know, this issue is still happening !!

[WajidPurayil54221]

Thanks for the confirmation and support.