08-25-2017 06:38 AM
Hi Everyone,
I have implemented the whisper coaching by updating the silent monitoring to WHISPER_MONITOR, however the customer on his extension can still hear the supervisor's voice. Is there anything missing out in my program/event that i need to implement to block the customer from listening to the conversation between agent- and - supervisor?
Thanks
Solved! Go to Solution.
08-30-2017 08:12 PM
Hi Harrison,
Feature doesn't work for Cisco IP Communicator, actually this is bug. Please check with other phone models.
Regards,
Umesh
08-30-2017 08:12 PM
Hi Harrison,
Feature doesn't work for Cisco IP Communicator, actually this is bug. Please check with other phone models.
Regards,
Umesh
09-14-2017 07:27 AM
Thank you so much.
Kindly can you advice which model specifically that this feature may work well with or any that you tested this feature in?
09-14-2017 08:00 AM
Any other BIB supported phone(except) IP communicator.
Regards,
Umesh
09-14-2017 08:03 AM
All the 3 IP phones? or only the one i am using to simulate customer's mobile phone?
09-14-2017 08:11 AM
Agent phone i.e. phone to which you want to whisper. That phone shouldn't be Cisco IP Communicator.
Regards,
Umesh
09-14-2017 08:22 AM
Alright. Let me test with Cisco jabber/ VTGO -Advance IP blue or any other and share feedback.
Thanks
10-28-2020 01:00 AM
Hi Can u share the bug details here? this will be help full for future reference.
10-29-2020 12:03 AM
you can search on this bug portal
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCtl05098
10-29-2020 06:16 AM
May I know, the same issue happening on release 8.6.2.
11-01-2020 08:37 AM
Yeah, as for as I know, this issue is still happening !!
11-25-2020 09:46 PM
Thanks for the confirmation and support.
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